
In 1959, Kirkpatrick first outlined four levels of training evaluation:
· Reactions – ‘liking or feelings for a programme’.
· Learning – ‘principles, facts etc absorbed by the participants.
· Behaviour – ‘using learning on the job’.
· Results – ‘increased production, reduced cost’s etc’.
Clearly an organisation would not invest in a new product or service if » Read more: How to Evaluate the Impact of Management Training and Development
